Drive Seamless Digital Customer Experiences With Composable UX
“The 2021 Gartner® CEO and Senior Business Executive Survey highlighted that more use of digital technology, digital channel flexibility and the expectation of a better UX are some of the biggest shifts in customer behavior” and “81% of CEOs agree that the behavior changes resulting from the pandemic are more likely to be significant and enduring.” “Through 2025, 50% of large organizations will have failed to unify engagement channels, resulting in a disjointed and siloed CX that lack context.”
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Drive Seamless Digital Customer Experiences With Composable UX, 26 October 2021, By Irina Guseva, Don Scheilbenreif, and 3 more.
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