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One Step Ahead in Digital Transformation with Enterprise Data Center Solutions

One Step Ahead in Digital Transformation with Enterprise Data Center Solutions

SabancıDx shares its 40 years of information technology experience with Sabancı Group companies and business of various scales and levels. The company adopts an innovative approach and provides services at international standards.

Companies can outsource their information technology needs to SabancıDx so they do not need to make any investment or keep additional expertise in-house. Thus, companies keep up with the changing world and enjoy the opportunity to access services in many different areas, from server hosting to ERP implementation management, cloud or managed security.

The data centers in Istanbul and Kocaeli that are compliant with Tier3 standards constitute the foundation of the Enterprise Data Center. It consists of reliable, continuous and redundant infrastructure components that operate 7/24 seamlessly where companies can securely keep their business-critical applications and data.

Prepare for the Future with Enterprise Data Center Services

  • Hosting Services
  • SAP Basis Services
  • Security Services
  • Messaging and Interoperability Services
  • Database Services
  • Operating System Services
  • Server Services
  • Data Storage and Backup Services
  • Network Services
  • Business Continuity/Disaster Recovery Services
  • Cloud Computing Services
  • Outsourcing Services

Cloud Computing Services

Cloud Computing allows services such as processor, server, storage, database, network, software, and data analytics to be offered in a fast, easy, flexible and scalable way as a pay-as-you-go model. Cloud technologies can reduce operational costs up to 60-70%, thus enabling you to use your infrastructure more effectively and create scalable solutions based on your business needs.

As SabancıDx, we integrate our data center with general cloud platforms such as AWS and Azure to create solutions for the different use cases of our customers.
1) Data Center Solutions: Special cloud solutions for applications where corporate data shall be kept within the country due to regulations specific to customer needs
2) General Cloud Solutions: Solutions we offer via general cloud platforms such as AWS and Azure
3) Hybrid Cloud Solutions: Solutions where general cloud services and data center services are used together

The services offered by SabancıDx under cloud computing:
• Cloud transformation consultancy services and project management
• Management of cloud services (managing services such as security, access authorization, automation, capacity planning, network)
• Managing the operating system, security, database and middle tier level of applications that run on the cloud

Major advantages of transition to cloud

Scalability: Ability to maintain application performance based on the workload with zero interruption, meeting the periodical capacity requirements automatically (end of month, campaign times, specific days). Opportunity to access and use resources in all sizes.

Cost Advantage:
The opportunity to pay and use only when needed – no need to invest in unutilized capacity. Cost saving from data center operation and maintenance. Benefiting from lower costs provided by bulk purchases in large scale usage.

Commissioning of the required components for your applications quickly with automation services, creating time and cost advantage by automating the testing and distribution processes for software developers.

High Accessibility:
Running the application components on accessibility regions that provide support with the high-speed network infrastructure, thus eliminating the effect of any disasters.

The opportunity to run your applications on the operating system of your choice and use the services you prefer as per the capacity values you specify on the database.

Quick adaptation to new technologies:
Adapting quickly and with minimum cost to new technologies such as Data Analytics, DevOps, container technologies, serverless architecture, machine learning, and IoT.

Data Backup Services

We protect your corporate data - your organization’s most important asset - against potential hardware problems, human errors and cyber security threats. To ensure your business continuity, we back up the systems of our customers in accordance with the data backup policies set by them, perform their return tests and, if requested, store the data in remote offices to eliminate being affected by potential disasters.

24x7 Monitoring

To ensure that your critical servers, business applications, network devices, and processes work 24x7 uninterruptedly, we continuously monitor your services. In case of a problem, we inform the relevant teams and contribute to your business continuity by helping you take action in the shortest time possible. With proactive monitoring devices, we take preventive actions against system failures and share our permanent solution recommendations with our customers. The reports produced by our monitoring systems are converted into readable, meaningful data and shared with our customers daily, weekly and monthly according to their choice.

End User Services

In addition to end-to-end data center services offered to organizations, SabancıDx also has an experienced staff in end-user support services. The company provides professional services to its customers in this field and secures added value with its information repository. Under end-user services, we offer help desk (call center), field support teams and remote support teams. We also regularly share self-service solution recommendations with our customers in line with today's trends and make the life of end users easier.

Hosting Services

Uninterrupted operation and high accessibility of servers and services are among the most important targets of organizations and information technology departments. The first step to achieve this is the uninterrupted and redundant running of data centers. SabancıDx offers services at two Data Centers with 24x7 motion-sensitive cameras and surveillance sensors with redundant energy and cooling infrastructure. The service providers are independent of our Data Centers which means the customers can receive services from any Telecom service provider.

Server and Infrastructure

Although IT infrastructure requirements may vary at organizations, they may increase or decrease quickly depending on the time or their workload. It has become a difficult and expensive method for organizations to achieve this flexibility with their own resources. At this point, SabancıDx offers a fast solution by providing its customers’ entire infrastructure as Service (IaaS) and in a scalable way. The flexible leasing model allows new infrastructure requests or growth requests to be met. Our infrastructure services include a server (Virtual/Physical), storage space in different performances and load balancer.

Operating System Management

Critical business applications run on the operating system which makes its management very important. In this context, we provide 2x74 uninterrupted service with our expert staff in Microsoft Windows, Linux, Unix, and AS400 operating systems. Our services include:

• Installation
• Monitoring
• Performance follow-up and management
• Authorization
• Patch management
• Cluster configuration and management
• Version upgrades
• Troubleshooting
• User management

Active Directory Services and Messaging Management

Identity management and messaging are among the top services required by organizations. The increasing cloud usage has led particularly messaging to be procured as a service. Of course, these services need to be managed effectively and securely.

SabancıDx offers the following services under AD and Messaging;
• Management of AD Services,
• Management of AD replication, Sites and Services• The user, group, OU management
• Management of Group Policies and security policies
• Management of AD Roles
• ADFS management
• DNS management
• Management of Exchange Systems
• DAG and cluster management
• Management of mail system policies and rules
• Office 365 management
• AntiVirus management for messaging systems

Disaster Recovery and Business Continuity Service

Commissioning the systems as fast as possible, with zero/minimum data loss and within the target time are the main targets in case of a disaster. To this end, we offer the following:

• Preparing the disaster recovery plans
• Conducting disaster recovery tests at least once a year
• Providing the necessary consultancy services to prepare business continuity plans
• Providing the infrastructure for the Emergency Center
• Providing the communications infrastructure
• Backing up data in different data centers and controlling them regularly

The most critical element of a disaster recovery service is the quality of the tests. These are trials made by creating scenarios where all of the business-critical processes can be tested with the active participation of our customers. Here, the aim is to find out how much data is lost and how long the interruption last until the systems are restored from the Emergency Center in case of a possible disaster. New cases experienced during the tests are reflected in the plans for the next tests.

Firewall protection (Dedicated/Shared)

Firewall protection service provides security for the protection of information assets in the data center or at the customer side on a dedicated or shared level according to the project details. Confidentiality and integrity of information are provided by working with the products of leading companies.

All rules and policies are installed centrally on devices. Organization-specific security infrastructure can be created, and optionally, redundant systems can be used that can ensure the uninterrupted operability of the system.

Service components are monitored 24/7 with the central management systems.

IPS/ISD management (Dedicated/Shared)

IPS/ISD management service protects your servers against attacks with a signature database that detects and blocks attacks to your systems via the internet and intranet. Confidentiality and integrity of information are aimed for by working with the products of leading companies.

Organization-specific security infrastructure can be created, and optionally, redundant systems can be used that can ensure the uninterrupted operability of the system.

Service components are monitored 24/7 with central management systems.

URL Filtering/Proxy (Dedicated/Shared)

URL Filtering Service enables organizations to block access to pages from websites categorized according to content that do not comply with company policies. Under the proxy service, organization networks are protected against web-based anti-virus, spyware etc. malicious codes via a shared proxy server. Since it is a solution on the gateway level, there is no need to install software on user computers.

Confidentiality and integrity of information are aimed for by working with the products of leading companies.

Organization-specific security infrastructure can be created, and optionally, redundant systems can be used that can ensure the uninterrupted operability of the system.

Service components are monitored 24/7 with central management systems.

SSL VPN service

SSL VPN allows users to connect remotely and securely to the organization network. SSL VPN devices allocated within the service allows organizations to work integrated with the Active Directory to perform group-based access authorizations. The service can also work together with the OTP service.

Organization-specific security infrastructure can be created, and optionally, redundant systems can be used that can ensure the uninterrupted operability of the system. Service components are monitored 24/7 with central management systems.

AntiVirus/AntiSpam (Dedicated/Shared)

Shared Antivirus/AntiSpam service protects against e-mails incoming from the internet to the organizational network by protection against “Spams, Viruses, Trojans”. This way, clean and secure e-mails are transmitted to the organization and all harmful e-mails are blocked at the internet gateway.

Optionally, AntiVirus/AntiSpam can also be provided as dedicated, and redundant structures can be used to ensure the uninterrupted running of the system. Service components are monitored 24/7 with central management systems.

DDOS (Distributed Denial-Of-Service Attack) Blocking Service

DDOS management service provides DDOS blocking service from the service provider against a volumetric DDOS attack at internet access and servers open to the internet. It may be provided as a dedicated service optionally to use for scenarios that have different forms of protection.

Service components are monitored 24/7 with central management systems.

Load Balancing Service/WAF Service

Load Balancing Service/WAF Service allows distributing incoming traffic to web services across different servers so that the load is distributed and thus the time of response to a request can be reduced. Also, the harmful attack access services in the incoming requests can be optionally blocked with the WAF service.

Organization-specific security infrastructure can be created, and optionally, redundant systems can be used that can ensure the uninterrupted operability of the system. Service components are monitored 24/7 with central management systems.

Proactive Threat Monitoring and Log Management Service

Proactive Threat Monitoring and Log Management Service monitors and watches the systems 7 days a week and 24 hours a day proactively. The aim is to detect security incidents that may occur in the organizations’ communication and information technology infrastructure and potential incidents in advance to prevent any damage. In addition, it allows keeping of the logs for the period required by laws and legal obligations (the Compliance Law 5651) and reporting them upon request.

Proactive Threat Monitoring Service

• Monitors threats on associated logs instantly 7 days and 24 hours from IBM's security operations centers available worldwide and takes actions against detected threats
• Takes precautions against potential risks with the rule sets associated using the world's largest threat and security vulnerability database
• Analyzes real-time and past threats• With the IBM X-Force research team that researches and monitors the vulnerabilities and attacks worldwide, takes precautions in case vulnerabilities are detected in the existing logs
• Receives weekly and monthly trend analysis reports that include policy exceptions and user behavior trends

Log Management Service

• Collecting the distributed customer logs in a central database to make them accessible via a single web interface
• Storing and reporting the logs when necessary in accordance with the Law numbered 5651• The opportunity to expand the available architecture in case of an increase of log capacities
• Creating custom correlation rules for customer needs utilizing the log correlation capability in the new SIEM infrastructure
• Providing access and search of the logs via WEB interface with the support of a reporting page

SAP Basis Services

Basis support is provided by experienced consultants for all SAP applications and components. Accordingly, we offer secure, up to date, redundant end to end management of our customers’ SAP systems with high accessibility. We monitor your systems 24/7, take action proactively before a problem occurs and work with a target of high customer satisfaction.

With our SAP Solution Manager configurations, you can ensure the management of your SAP applications in compliance with ITI processes.

Please contact us for the listed advanced SAP Basis services and more.
• SAP Basis management for all SAP Modules and components with SLAs and KPIs
• SAP HANA installation, upgrade and migration
• Upper unit (Client), homogeneous or heterogeneous system copy
• OS/DB migration service for all platforms
• Creating an Emergency Center and Backup Strategies
• Sizing and architectural support
• SAP Solution Manager configuration and integration
• Proactive 24/7 service monitoring and Performance Tuning

Database Management Services

SabancıDx offers 24/7 conventional and open source code database management support with its expert staff.

Supported databases and technologies
Oracle (RAC, Active Dataguard), Oracle Exadata, Oracle E-Business Suite, SQL Server (Always on, Log Shipping replication solutions), MySQL, PostgreSQL, MongoDB, RedisDB, AWS RDS services

Database management services offered:
• Installation and configuration
• Update and Upgrade
• Database backup and restore
• Data transfer service among databases (Export/import, object replication)
• Database Migration
• Database Consolidation
• Database security services
• Database management (Object management, User and Authorization management, Statistical management)
• Database monitoring
• Database archiving and historical data deletion
• Audit management
• Health check services

Application and WEB Server Management Services

SabancıDx offers 24/7 conventional and open source code database management and web server management support with its expert staff.

Supported technologies
Oracle Weblogic, Oracle ESB ve SOA Suite, IBM Websphere, JBoss, Apache/Apache Tomcat, Microsoft IIS, Kafka, Nginx, Graylog, ElasticSearch, Fuse, ActiveMQ, APIMan, Zookeeper, KeyCloak, SonarQube

Application and Web management services offered:
• Installation and configuration
• Update and Upgrade
• Backup and restore
• Application configuration export/import
• Migration
• Application Consolidation
• Security services
• Service-based management with SLAs ve KPIs
• Proactive monitoring
• Integration
• Health check services

Service Management Standards and Processes

We offer our services to our customers with processes defined under our ISO 20000, ISO 22301, ISO 27001 certificates and ITIL principles that help us maintain our service quality to international standards. In addition to these standards, we aim for continuous improvement in customer satisfaction, business continuity, information security, and company processes. All customer requests or failure notifications are recorded in our service management application so that we can provide the service levels promised to the customer. Our dedicated process managers help us run the operation pursuant to the quality standards, audit it in specified periods and measure it with indicators. We identify the areas for improvement with proactive analyses and take preventive actions to eliminate incidents.

24/7 Proactive Service Monitoring and Management Infrastructure

We follow up and record any abnormal changes in infrastructure components and applications of the systems we host at our Data Center or for which we provide remote management service with monitoring devices 24/7 and keep their logs. We measure the performance metrics of critical applications to generate data that will allow identifying in advance any issues that may cause a performance problem. In addition to the customer or application specific monitoring metrics, the service levels of monitoring performance and accessibility are associated with critical business applications or services; we monitor and measure them on different service windows and report them to our customers.

Service Delivery Managers

Service Delivery Managers provide communication and coordination with our customers. We follow up our services to the customer according to the service level goals so that we can manage them without any errors or problems. In cases where the service is interrupted, we ensure coordination with expert units for the re-activation and continuity of the business processes in the shortest time possible. We come together with our customers regularly to offer recommendations that will increase service levels and efficiency as per the technological developments and provide them with potential risks and new solutions.

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